Ordering Guidelines

LogistiCare will be managing non-emergency medical transportation (NEMT) service for Willamette Valley Community Health (WVCH) CCO. The following information includes basic rules and information for ordering non-emergency medical transportation from LogistiCare. For more information on requesting transportation, please see the Members FAQ’s page or the Facilities FAQ’s page.

Basic Rules for Ordering Transportation

Who Can Request Services

A client’s family member, care-giver or healthcare provider can request NEMT services for a client.

Transportation for discharges from a hospital must be requested by the healthcare provider or discharge planner.

When to Request Services

By phone or fax
Monday through Friday 6:00 am to 7:00 pm.

Member contact numbers can be found on the Members Overview page and facility contact numbers can be found on the Facilities Overview page.

Online requests
Members can submit requests on the Member Services Website facilities can submit request on TripCare 24 hours a day.

Requests for routine transportation must be submitted 48 hours (2 business days) in advance of the trip.

What You Will Need

  • Client's full name, Medicaid ID # and pick-up address and zip code.
  • Name, phone number, address and zip code of medical provider.
  • Appointment date and time.
  • Special transportation needs.

Urgent Requests

Requests for urgent transportation are taken 24/7/365.

If you have an emergency, please dial 911.

Other Transportation Options Available

Public Transportation

Public transportation is available for all members.

Mileage Reimbursement

Mileage reimbursement is also available to qualified members.